Technical Support Specialist

We are looking for a brilliant, overachieving, and enthusiastic individual to join our team

Position: IT Positions
Location: Langley
Job Type: Full-time, Permanent

About the job!

We are looking for a brilliant, overachieving, highly motivated individual to join our IT Support team! If you are personable, quick on your feet, and can provide next level customer service then we’d like to invite you to join our growing family.

This opportunity will allow you to bring your current IT technical expertise to the table, and provide an excellent opportunity to expand your knowledge base with hands on, well- coached skill development.

Key Areas of Responsibility

  • Resolve Tier 1&2 technical support issues (servers, applications, networking, backups, security, etc.); escalating where appropriate to Tier 3
  • Assist in training/mentoring our current Tier 1 staff to reduce escalations
  • Provide excellent support remotely from our office and also onsite service and on-site
  • Follow standard operating procedures, ITIL best practices
  • Maintain accurate documentation of client networks, resolved issues, and client information
  • Communicate tickets status and updates directly to clients
  • Provide internal hardware and application technical support to our organization’s users
  • Participate in internal meetings to help ensure the success of the team and organization
  • Willing and able to work flexible hours in order to meet client deadlines
  • Participating in the rotating after hours on-call schedule. (compensation included)


  • + years of Tier 2 experience & providing assistance to Tier 1 technicians
  • 2+ years working as Tier 1 technician, including desktop(end-user) support
  • 2+ years working in a Network Admin or Network Support capacity
  • Microsoft Certification (preferred, please detail your certifications)
  • Experience in all versions of Windows (please list experience). Experience in OSX is an asset
  • Be available to work various potential shifts. Monday to Sunday[BK1] , between 7 AM – 7 PM
  • Need to be very comfortable interacting with clients of varying personalities both on the phone and in person
  • Need to be very comfortable interacting with a vast array of varying personalities both on the phone and in person
  • Calm and collected disposition due to ever changing environment/parameters
  • Transportation (your own vehicle) as the job may require commuting within the Lower Mainland
    • Compensation for mileage included
Additional Assets
  • Microsoft, Cisco and CompTIA A+ certifications
  • Knowledge of MS Server 2003, 2008, 2011, 2012 (SBS, Exchange, etc.)
  • VDI
  • Business Applications experience (please list)
  • Virtualization Support experience (ideally HyperV and vmware)
  • Network security and network appliances experience.

Please specify all software knowledge base and any certifications within application.

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package.

If you are interested in this opportunity, please e-mail us a cover letter and resume with subject line “Application – Technical Support Specialist”